Guide to Integrating and Safeguarding Salesforce to be Compliant with HIPPA Regulations

Even if you are using the Salesforce features for ensuring HIPAA compliance, it does not mean that you can blame the software for any lapse. The software only supports your business process, and being compliant means that it is capable of adapting the process to drive it in the right direction. The primary responsibility of compliance rests on you and not on the software. When you are using HIPAA compliant software, it means you are on board with other companies in your capability of adhering to the requirements of HIPAA that aims at protecting electronic billing process and confidential health information. If you are dealing with sensitive information associated with healthcare, then you must follow procedures to ensure complete security of information, failing which you have to face severe consequences.

The software does help in Salesforce compliance, but the basic requirement is to have procedures in place for which you must have a clear idea of what kind of information needs protection as per HIPAA requirements. In addition, you must have knowledge of what kind of safeguards must be in place. In this article, you will find useful information on these issues.

Which information must you protect?

Unless you remain focused, your efforts will go disarray, and you might end up doing things that do not add any value to the process of HIPAA compliance. HIPAA protects specific information related to human health, and you must know what kind of information you must pay particular attention to. As per the 1996 HIPAA (Health Insurance Portability and Accountability Act), individually identifiable health information requires complete privacy. Any information about a person’s health and demography come under this class and it includes data that relates to the physical or mental health of an individual as on today, yesterday and tomorrow. Any information related to the health care of the person and payments made for receiving medical services come under the purview of the law.

How to become HIPAA compliant

If you happen to deal with information as specified above, you are liable to comply with the requirements of the law. You must have physical, administrative and technical safeguards that would ensure the security, integrity, and confidentiality of PHI or protected health information. In simple words, protecting patient information is your responsibility. The information acquires the identity ePHI when you create the information, maintain it and transmit it electronically.

Have safeguards in place

The law stipulates the following technical safeguards:

  • Information access management – Information access has to be restricted according to the people for whom it is meant. There must be policies and procedures to implement role-based access. It is the responsibility of the organization to disclose the PHI to authorized persons only.
  • Security management – A dedicated security personnel is responsible for implementing the policy and procedures related to security. The organization has to take steps to minimize vulnerabilities and security risks.

Non-compliance of HIPAA not only penalizes the organization but it brings disrepute to it, as it loses trust and credibility.

Author Bio:

Lucy Jones is a Salesforce specialist and an accomplished software developer. She has worked with companies like, and currently, she is greatly attracted to digital marketing. She has implemented several significant projects in Cloud management.


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